Faq
Find all the answers about your Zenahair order, shipping, payments, and returns below.
Order & products
Orders within the Netherlands are typically delivered in 1–3 business days.
International delivery times vary depending on destination (usually 4–10 business days).
All Zenahair products are proudly developed and tested in the Netherlands, following strict European cosmetic standards.
Yes! Our Zena Hair Oil is suitable for all hair types: curly, straight, thick, or fine. It balances the scalp and strengthens hair from root to tip.
For best results, apply 2–3 times per week. Massage into the scalp, leave for 30 minutes (or overnight), then rinse thoroughly.
Shipping & Delivery
For best results, apply 2–3 times per week. Massage into the scalp, leave for 30 minutes (or overnight), then rinse thoroughly.
- Free shipping on all orders above €100.
- Orders under €100 have a small delivery fee, which is automatically shown at checkout.
- International orders may have slightly higher shipping rates. You’ll see the exact amount during checkout.
Yes! Once your order is shipped, you’ll receive a tracking link via email so you can follow your Zenahair package every step of the way.
Payments
We accept all major payment methods:
- iDEAL
- Credit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
- Klarna – Buy Now, Pay Later
- Bancontact / Sofort (for Belgium and EU customers)
Yes, we offer Klarnafor safe and easy “Buy Now, Pay Later” payments available for most EU countries including the Netherlands.
Absolutely. Our checkout is fully encrypted and complies with European data protection and SSL security standards.
Return & refunds
You can return unopened Zenahair products within14 daysof delivery. Please note thatreturn shipping costs are the responsibility of the customer.
Simply contact our Customer Service via the Contact page with your order number. We’ll guide you through the steps.
Once we’ve received and checked your returned product, refunds are processed within 5–10 business days.
International orders
Yes, Zenahair ships across Europe and selected international regions. Shipping costs vary slightly by country and are automatically displayed at checkout.
Orders within the EU arefree of customs fees. For countries outside the EU, local duties may apply these are paid by the recipient.
Product & Safety
Yes. All Zenahair formulas are CPNP registered, laboratory tested in Europe, andcompliant with EU Cosmetic Regulation (EC 1223/2009).
Zenahair is proudly cruelty-freeandvegan-friendly.
No, when used correctly, our oils absorb quickly and leave a healthy shine without residue. Apply a small amount to scalp and lengths for best balance.
Contact & support
You can contact us anytime via theContact pageor email: info@zenahair.nl
We aim to respond to all inquiries within 24–48 hours (business days).
Still have questions?
We’re here to help.
Visit our contact page or reach out to us directly via email. Our team will gladly assist you with your








